Privacy Policy

1. Introduction

Rock Shelter Landscape Design & Construction, Inc. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all visitors to our website at rockshelterldc.org and to all individuals who engage with our landscape design and construction services. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or inquiry forms on our website
• Request a quote for our services
• Communicate with us via email, phone, or other means
• Subscribe to our newsletter or marketing communications

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Project address or property location

2.2 Project-Related Information

When you engage our services, we may collect additional information related to your project, including:

• Property details and specifications
• Design preferences and requirements
• Project timelines and budget information
• Site photographs and measurements
• Contract and billing information

2.3 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Geographic location (country/region)

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our website. For detailed information about the cookies we use, please see our Cookie Policy.

Types of cookies we may use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Process and respond to your inquiries and service requests
• Provide landscape design and construction services
• Prepare quotes and proposals
• Communicate with you about your project
• Process payments and maintain billing records

3.2 For Communication

• Send you updates about your project
• Respond to your questions and requests
• Send promotional materials (with your consent where required)
• Provide customer support

3.3 To Improve Our Website and Services

• Analyze website usage and trends
• Improve website functionality and user experience
• Develop new services and offerings
• Conduct research and analytics

3.4 For Legal Compliance

• Comply with legal obligations and court orders
• Enforce our terms of service and agreements
• Protect our rights, privacy, safety, or property
• Investigate and prevent fraud or other illegal activities

4. Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Company Staff

Your information may be accessed by our employees, contractors, and agents who need it to perform their job duties, such as:

• Project managers and designers working on your project
• Customer service representatives
• Administrative and billing personnel

All staff with access to personal information are bound by confidentiality obligations.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Email and communication platforms
• Payment processors
• Cloud storage providers
• Website hosting services
• Analytics providers

These providers are contractually obligated to protect your information and may only use it for the purposes we authorize.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, including:

• To comply with a subpoena, court order, or government request
• To enforce our terms of service or agreements
• To protect our rights, privacy, safety, or property
• To investigate or prevent fraud or security threats

5. Third-Party Services

Our website may use the following third-party services:

5.1 FormSubmit

We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form, your information is transmitted through FormSubmit's servers to our email. FormSubmit's privacy practices are governed by their own privacy policy. For more information, please visit their website.

5.2 Google Analytics

We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as your IP address, browser type, and pages visited. Google may use this data to provide analytics reports. For more information on Google's privacy practices, please visit Google's Privacy Policy.

5.3 Other Third Parties

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of information on protected servers
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Project-related information is retained for the duration of the project and as required for warranty, legal, or accounting purposes
• Contact form submissions are retained for a reasonable period to respond to inquiries
• Website analytics data is typically retained in aggregated form

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request information about the personal data we hold about you and to receive a copy of that data.

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Right to Erasure

You have the right to request that we delete your personal information, subject to certain exceptions such as legal retention requirements.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

8.5 Right to Data Portability

You have the right to request that we provide your personal information in a structured, machine-readable format.

8.6 Right to Object

You have the right to object to certain processing of your personal information, including processing for direct marketing purposes.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 6577099461
• Mail: 50 PLAINFIELD AVE, Bedford Hills, NY 10507

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

8.8 CCPA-Specific Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected, used, or disclosed
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to equal service and pricing when exercising privacy rights

8.9 GDPR-Specific Rights

For individuals in the European Economic Area (EEA), you also have:

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time where processing is based on consent

9. Cookies

For detailed information about the cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookie Policy.

You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our website, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Significant changes to the policy will be communicated through our website or by other means as appropriate.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

We will make every effort to resolve your concerns and respond to your requests promptly.